​​​REFUND AND CANCELLATION POLICY

digitalwealthbridge.com offers a 7-calendar-day refund request window for eligible paid programs and services.

We aim to maintain a transparent and fair refund process.

 

(a) Refund Eligibility

Customers may request a refund within 7 calendar days from the date of successful payment, subject to the conditions below.

A refund request may be eligible when:

• The request is submitted within the 7-calendar-day refund window.

• The customer has purchased an eligible paid training program, course, or mentorship service.

• The customer provides valid payment or registration details.

• The request meets the applicable refund conditions disclosed before purchase.

The 7-calendar-day period includes weekends and public holidays.

 

(b) Refund Conditions and Exceptions

The following conditions may apply, subject to applicable consumer protection laws:

• Digital courses and recorded training: Refund requests made within 7 calendar days will be eligible unless a clearly disclosed, lawful exception applies.

• Live webinars and workshops: Refunds may be requested within 7 calendar days, including where a scheduled session has taken place, subject to any valid conditions expressly disclosed before purchase.

• Mentorship or coaching programs: Where services have already commenced, any applicable deductions for services delivered must be reasonable, lawful, and disclosed before purchase.

• Duplicate payments: Verified duplicate transactions will be refunded.

• Technical access issues: If a purchased program cannot be accessed due to an issue attributable to us and the issue cannot be resolved within a reasonable period, an appropriate refund or other remedy will be offered.

A refund will not be rejected solely because a customer accessed educational material unless an applicable and enforceable exception was clearly communicated before purchase.

Nothing in this policy limits any statutory refund, cancellation, or consumer remedy rights.

 

(c) How to Request a Refund

To request a refund, customers should contact our support team within 7 calendar days of successful payment.

Please include:

1. Registered full name.

2. Registered email address or mobile number.

3. Name of the purchased program or service.

4. Payment date and transaction reference.

5. Reason for requesting the refund.

Refund Request Email: [Insert official support email address]

Our team will review the request and may contact you for additional information where reasonably necessary.

 

(d) Refund Processing Timeline

We aim to acknowledge refund requests within 2-3 business days.

Eligible refunds will ordinarily be initiated within 7 business days after approval.

Once initiated, the time required for the amount to appear in the customer's account may depend on the bank, card issuer, or payment service provider.

Where reasonably possible, refunds will be made through the original payment method.

Applicable law and payment provider requirements will take precedence over these indicative processing timelines.

 

(e) Cancellation by digitalwealthbridge.com

If we cancel a paid webinar, workshop, training program, or other service and do not provide the agreed service or an acceptable alternative, customers will be entitled to an appropriate refund in accordance with applicable law.

 

(f) Refund Requests After 7 Calendar Days

Requests submitted after the 7-calendar-day period will generally not qualify under our voluntary refund policy.

However, we may consider exceptional circumstances at our discretion, and any rights or remedies available under applicable law will continue to apply.